How to Find Exact Payment & Shipping Methods in Shopify (Using Logs)

When using the Checkout Customizer Pro app on Shopify, setting up rules to hide, show, or reorder payment and shipping methods requires accurate method names.

If the method name entered in the app does not exactly match the one used at checkout, the rule may not work as expected.

This guide will help you easily find the exact payment and shipping method names using the app’s built-in logging feature.

Why Exact Method Names Are Important

Checkout Customizer Pro applies rules based on exact string matching. This means:

• “Cash on Delivery (COD)” ≠ “Cash on Delivery”
• “Standard Shipping” ≠ “Standard Shipping (3–5 days)”

Even a small difference in spacing, symbols, or wording can prevent rules from working correctly.

When Should You Use Logs?

You should use the Logs feature if:

• You’re unsure about the exact payment method name
• You’re unsure about the shipping method label shown at checkout
• Your rules are not working as expected
• You are using third-party carriers or custom payment gateways

How to Share Logs (Last 24 Hours)

Follow these steps to share logs with our team:

1. Go to your Shopify Admin
2. Open the Checkout Customizer Pro app
3. Navigate to the Functions > Share Logs section
4. Click on Share Logs

Watch this video for a complete walkthrough.

What Happens After You Share Logs?

Once logs are shared:

• Our team will review your checkout activity
• We will identify the exact payment method names
• We will identify the exact shipping method names
• You’ll receive the correct values to use in your rule configuration

This ensures your rules work accurately without trial and error.

Important: Share Logs Again After Making Changes

If you make any changes after sharing logs, you must share the logs again.

This includes:

• Updating shipping settings
• Adding/removing shipping methods
• Changing payment gateways
• Modifying checkout configurations
• Installing or removing apps affecting checkout

Why this matters:
Logs only capture data from the selected timeframe. Any new changes will not reflect in previously shared logs.

Best Practices for Accurate Rule Setup

• Always copy and paste method names provided by our team
• Avoid manually typing names to prevent errors
• Test rules after applying them
• Use logs whenever introducing new payment or shipping methods

Common Use Cases

Using the correct method names, you can:

• Hide Cash on Delivery for specific products or locations
• Show Express Shipping only for certain cart values
• Restrict payment methods based on customer tags
• Customize checkout dynamically using conditions

Need Help?

If you need assistance:

• Share your logs using the steps above
• Start a live chat with us from the app dashboard
• Create a Ticket directly from the app.

We’ll help you configure your rules and ensure everything works smoothly.